Terms & Conditions

  • All prices quoted are in Australian Dollars and subject to change
  • Tasting fees may be charged at some venues. Wombat Transfers will advise you if this is the case on your transfer.
  • Online booking fees apply at checkout
  • Passengers must be at departure points at the designated time (buses cannot be delayed)
  • We reserve the right to alter or change vehicles
  • Concert transfers are non-refundable
  • No food or alcohol to be consumed in vehicles
  • Strictly no smoking in vehicles
  • Persons under the age of 18 are not permitted without a supervising parent or guardian
  • Proof of age identification may be requested at licensed venues
  • Wombat Transfers accepts no responsibility for lost or stolen property

 

Covid-19 Policy:

    • While most Australian travel destinations have reopened, many transfers and activities have yet to restart or are operating with reduced capacity. While the regulatory requirements differ from state to state, generally, transfers operators are introducing a broad range of measures to minimise the health risks for guests and guides. These include:

Adoption and implementation of an approved COVID-Safe plan
Introduction of physical distancing measures, including reduced group sizes and seating capacity on buses and other transfer vehicles
Regular cleaning of vehicles and high-traffic areas
Sanitisation of equipment between uses
Provision of hand sanitiser for guests
Mandatory hand washing for guides at regular intervals
Minimisation of physical contact between guides and guests
Contactless payments for gratuities and add-ons.

 

Transfer Cancellation Policy*:

  • Deposits are non-refundable
  • Cancellations after full payment and 2-7 days prior to transfer – 50% refund
  • Cancellations after full payment and within 2 days of transfer – no refund

*Excludes concert transfers

Private Transfers Note:

  • no consumption of food or alcohol on board our vehicles
  • a cleaning fee is charged if the vehicle is not left in a reasonable state for transfering the next day
  • you are liable for any damage you cause to the vehicle or venues you visit whilst on transfer
  • the transfer will be terminated at any stage if behaviour is not deemed appropriate
  • Wombat Transfers and all venues adhere to Responsible Service of Alcohol (RSA) guidelines

Bush Fire Plan

Wombat Transfers operate in regional areas subject to seasonal fire risks. To ensure the safety of our passengers and staff, Wombat Transfers will not operate on days declared “Code Red”. Transfers will be cancelled on Code Red and fees refunded in full. Please talk to us should you have any concerns regarding your booking. Authorities have advised that Code Red days could be forecast up to 72 hours in advance. The public will be alerted by Government Authorities via newspapers, radio and television and via the emergency app. We urge you to use these services to keep informed of the current Fire Danger Rating.